Liverpool Street Station, London, is a very busy place, with over 30 million passengers crossing the concourse each year. A recently installed row of ticketing machines was underused, so the client – Abellio – tasked us with increasing visibility and presence for the machines, and guiding customers to them.
TFL’s hub at London St Pancras International is often the starting point for visitors to the city – around 16 million enter the station each year. A space that has to combine face-to-face service, information provision and ticket sales, this hub might have to cater to the needs of several thousand each day. Our brief was not just about creating a versatile space but one that could cope with huge footfall.
"SRL delivered a full package for us here – from the briefing meeting, through design, fabrication and seamless installation, we now have a solution that has delivered everything it promised, and addressed the need to increase ticket sales significantly."
"We approached SRL to help develop a bold look for our new Paul Hollywood brand, and their innovative approach has made what seemed like an aspiration into something we can achieve, cost-effectively and relatively simply. That ‘can-do’ attitude makes all the difference when we really need to explore what’s possible, where we need to stand out."
"As well as delivering something functional and well-formed, with the capacity to cope with massive numbers, they never seemed to lose sight of the need for a space that said everything we want to say, as TfL. It has to do a lot, as well as reflect our brand. And SRL did that."